How do I use MetroParking / How do I pay with my phone?
Download the MetroParking app from the App Store or Google Play. A web version is also available at lametro.ppprk.com. Please note: your wireless carrier’s message and data rates may apply.

What devices and browsers support MetroParking the best?
We highly recommend using Apple or Android for downloading the application. When paying over the web, modern browsers such as Chrome, FireFox and Safari are the most compatible.

What is the zone number/How do I find it?
The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage throughout the parking facility. The zone number may also be found in the mobile app by clicking the ‘I’ icon next to the blank space where the zone number is entered.

Once I’m logged in to the MetroParking Website, how can I access the main menu?
Once logged in to your Metro Parking account,  the menu button is located in the upper left-hand corner of the screen. Click on the three horizontal lines to access the main menu.

How do I fund a wallet?
To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. Please note, wallet availability and offers vary based on location.

How do I know my parking session has started?
When using the mobile app or paying by web, you will know your parking session has successfully started once you see the countdown timer on the screen.

Why won’t the app/website let me extend my time?
If you can’t extend your time, it could be because you have already reached the maximum stay allowed by the parking operator.

How do I view my parking history / get receipts?
To view your parking history you can use the mobile app or website. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit lametro.ppprk.com.

How do I manage my alerts/reminders on the MetroParking website?
Login to your MetroParking account and click ‘Options.’ Use the checkboxes to enable/disable the reminders.

Can I park multiple cars while using the MetroParking website?
While logged in to your MetroParking account You can start additional parking sessions by clicking ‘New Session’ in the side menu.

How do I add/delete a credit card for payment on the MetroParking website?
Login to your MetroParking account and select ‘Payment’ from the side menu. Select ‘Add Card.’ Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card.’

How do I reset my mobile app PIN?
To change the mobile app PIN, you will need to login to the app or website and select the ‘Reset Pin’ button on the first page. It will prompt you for the current card information on the account for security reasons. If you forgot the card information on file, please send an email to support@passportinc.com

The rates shown in the app do not match the signage at my parking location?
Select ‘Send Bug Report’ report from the side menu with a description of the issue. We will research any discrepancies.

How do I change the email address on my account?
To change your email address you can use the mobile app or website. Login to your MetroParking account and select ‘Profile’ from the side menu and update your email.

How do I deactivate my account?
To deactivate your account you must go to lametro.ppprk.com. Login to your account and select ‘Profile’ and hit deactivate account.

What is the difference between a verification code and a PIN number?
The verification code is a 3-digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four-digit number of your choice that you will login with, like a password.

Can I park at another LA Metro parking facility while I have an active session?
You may park at another LA Metro parking facility while you have an active session, however the session does not transfer to a different station. Payment must always be remitted to the zone number associated with the parking lot to activate a new session.

Can I pause my parking session?
A vehicle may leave the parking facility for the day as long as the vehicle returns to the same lot the next day prior to the natural ending of the session.

What if I encounter a technical issue while using the App or Website?
Please send a bug report and our support team will respond promptly. While logged in to your app or website account, select ‘Send Bug Report’ from the side menu with a description of the issue.